Website Terms and Conditions

In the following conditions, any reference to “the site” shall mean nordaledelights.co.uk

Everything on the site is subject to copyright unless otherwise noted and may not be used without the prior written permission of Nordale Delights.

Your use of and browsing the site are at your own risk. Nordale Delights will not be liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to, or use of, the site.

Images displayed on the site are either the property of, or used with permission by, Nordale Delights. The use of these images by you, or anyone else authorised by you, is prohibited. Any unauthorised use of the images may violate copyright laws, trademark laws, or the laws of privacy and publicity.

The trademarks and logos displayed on the site are registered and unregistered trademarks of Nordale Delights or other third-party owners. The misuse of trademarks and logos displayed on the site, is strictly prohibited.

Nordale Delights may at any time revise these Terms and Conditions by updating this posting and should therefore periodically visit this page to review the current Terms and Conditions

 

Description and Price of Goods

We have taken every care to describe and show all items as accurately as possible, and with accordance to the manufacturer’s specification. Despite this, a slight variation in the items may occur. If there is anything which you do not understand, or if you wish to obtain further information, please contact us via email

Every effort is made to ensure the prices shown on the website are accurate at the time of placing an order. If an item has been under priced in error, we will contact you and offer the following three options:

  • Placement of a new order at the correct price of the goods
  • Cancellation of the whole order
  • Cancellation of your order for the mis-priced goods and reconfirmation of your order for the correctly priced goods.

If you do not choose one of the three available options within 14 days, your order will be cancelled, or the under-priced item(s) will be removed from your order. Any payment received from you with respect to the cancelled item(s) will be credited back to your original method of payment.

If, within 3 working days of accepting your order, we discover that all the items are unavailable, we will email you to request if you would like an alternative item or refund, if a refund is chosen it will be processed within 3 working days.  If we do not receive a reply within 14 working days the order will be cancelled and refunded in full.  The refund will be credited back to your original method of payment.

We use new and recycled packaging for sending our orders. We do not provide a gift-wrap service. Depending on the size of the order, the items get delivered in unbranded envelopes or boxes – usually recycled, as we do not want to generate more litter than necessary.

 

We make every effort to ensure goods are delivered within five working days of acceptance of your order. However, Nordale Delights will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this event, we will inform you of any delays as soon as possible.

Orders can take up to 7 working days to arrive after an order is placed.  If a non-tracked order has not arrived 10 working days after dispatch, please contact us via email

 

Your Right of Cancellation

You have the right to cancel your contract with Nordale Delights at any time up to 14 days after receipt of your goods, in line with your statutory rights. To cancel your order, you must advise us in writing, either by post, by e-mail or by using the Contact Us page of the website.

Should you wish to cancel your order after the goods have been dispatched, you will be responsible for returning the goods to Nordale Delights within 14 days, at your own cost, unless the goods are faulty or described incorrectly. Please follow our Returns Procedure.

 

Damages & Returns

We will always do our very best to ensure your goods get to you in excellent condition but occasionally we do suffer the odd item getting damaged in transit. If this happens please let us know as soon as possible by e-mail including your name, address and when you placed the order plus any order confirmations if available (the more information you supply the easier and quicker we can find your order.

If an item is faulty we may need returning for us to look at or return to a supplier. We will cover any postage costs incurred by you should this be the case.

Under the Consumer Contracts Regulations 2014 you have the right to change your mind and can contact us within 14 days if you would like to return a product for a full refund. Please indicate what action you would like us to take to enable us to issue a refund or different product as a replacement. You will need to return the goods in perfect condition and in suitable packaging. Prompt return of the goods will facilitate a prompt refund or exchange.

Please note we cannot accept responsibility for loss or damage to goods being returned to us and you should ensure returns are packed securely and you retain proof of posting until you have a refund or replacement and the matter is closed.

Our 14-day money back promise does not mean that after this time we do not care about our products or our customers. We are dedicated to customer service and you can contact us at any time after you purchase for further assistance.

 

Faulty Item(s)

If you receive goods that are faulty or incomplete on arrival, you must notify us within 72 hours of receipt of the item in writing (by email or by using the Contact Us page on the website).

We do not cover faults caused by accident, neglect, misuse or normal wear and tear. We will request photographic evidence of any visible faults.  The goods should be returned to us in line with our Returns Procedure.

 

Item(s) Damaged on Arrival

In the unlikely event of you receiving a damaged product, you should notify us in writing (by email or by using the Contact Us page on the website) within 48 hours of receipt of the goods and describe the extent of the damage, we will request photographic evidence of any and we will advise you how to proceed. Once we have received the goods, we will examine the goods for the damage. If the damage is verified, we will replace the item within 3 working days at no additional cost to you and you will be reimbursed for any reasonable carriage charge incurred by the return.

If the goods you have returned are found not damaged, you will be notified in writing. You will receive a refund or an offer of a replacement for the original goods, however we will ask you to cover the delivery charges, and no return delivery charges will be refunded.

 

Wrong Item(s) Delivered

If, by mistake, we supply you with an incorrect item, you must notify us within 30 days.  If you wish to return the item for replacement, it must be in line with our Returns Procedure

Item(s) Not Required

If you wish to return an unwanted item, you must notify us in writing (either by post, by e-mail or by using the Contact Us page on the website) within 14 days of receipt of the item. A refund will be credited back to your original method of payment within 30 days of you notifying Nordale Delights

Extra Item(s) Delivered

If, by mistake, we supply you with extra items, you must notify us immediately, either in writing (by email or by using the Contact Us page on the website) The item(s) should be returned to us in line with our Returns Procedure. Once the goods have been returned to the Dispatch Depot, you will be reimbursed for any reasonable carriage charge incurred by the return.

If you do not inform us of receipt of extra items and you are found in possession of goods that you have not paid for, you will be charged for the goods in full.

 

Non-Delivery of Item(s)

We class an order as non-delivery if it has not arrived within 3 weeks. Please report this to us as soon as you can as reports of orders older than 4 weeks will not be considered. If the items are still not delivered after 3 weeks, please contact us via email or the ‘contact us’ form on the website. Please provide us with the original order number as reference. We will then investigate the non-delivery with the relevant delivery service provider used for the order and offer you a replacement order to be sent out or a full refund for the undelivered goods.

Returns Procedure

Please note, as stated above, in the event of an item arriving damaged, contact must be made to ourselves in writing and we will advise whether a return is necessary.  We request photographic evidence of all damages. Before returning any items, you must inform Nordale Delights of the reason for the return. Please quote your original order number on all returns and correspondence.

In the event of an item returned to Nordale Delights not arriving, you will be asked to provide tracking details (where applicable) or a receipt of proof of postage.

If an item(s) is returned to Nordale Delights without any written communication, and not in line with our returns procedure, Nordale Delights will not compensate for any transport costs involved.

Limitation of Liability
Nordale Delights will not be liable to you for any loss or damage in circumstances where:

  1. There is no breach of a legal duty owed to you by Nordale Delights or its agents;
    2. Such loss or damage is not a reasonably foreseeable result of any such breach;
    3. Any increase in loss or damage resulting from breach by you of any item of this contract.

Refund Policy

If you are eligible for a refund, we will refund you back to the method of payment you used when you originally paid for your order. The refund amount will be the total amount you have paid for the order or a fraction of this, depending on the nature of the fault at hand. Please note: it is your responsibility to advise us of any changes to your PayPal email address. Refunds can take up to 10 working days to process.

 

Data Protection

Nordale Delights will take all reasonable precautions to keep the details of your order and payment secure. However, unless we are negligent, we will not be liable for unauthorised access to information supplied by you. Nordale Delights will not supply your details to any third party.

 

Images

Although all effort is made to update product images on a regular basis product images are for illustrative purposes and may differ from the actual product.  Please note there will be variations in colours pertaining to products manufactured from natural materials (e.g. Soap Stone).

No replacements will be made if you are dissatisfied with the colour of a soapstone product as soapstone can vary from any colour between pink and black.  If you wish to return a soapstone item due to its colour, it should be returned in line with the returns procedure and a refund in full will be given for the original item cost, no refund will be made for carriage fees involved.

No replacements will be made if you are dissatisfied with the colour of any product which is listed as having varying colours in the description.  If you wish to return a varying colours item due to its colour, it should be returned in line with the returns procedure and a refund in full will be given for the original item cost, no refund will be made for carriage fees involved.

 

Governing Law and Jurisdiction

These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

 

Protecting Your Security

All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

 

Placing an Order

By placing an order with Nordale Delights, you are confirming you have read and agree to the terms, conditions and delivery times as laid out in writing on this site.  The contract of the sale is bound by the terms laid out in this document.

 

Cosmetic Goods

All our products intended for cosmetic use are certified and tested as required by law, and ingredients for any of these items is available upon request.  Nordale Delights highly recommends that end users of these products perform a patch test before using any cosmetic product for the first time, and periodically thereafter as allergies can develop from the repeated use of ANY cosmetic product.

 

Misuse of Goods: Cosmetic Use Disclaimer

We make every reasonable effort to ensure that the information on this website is accurate and up-to-date. The material here is intended to provide general information and users are advised to seek further legal guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of information contained on this site.

Nordale Delights will not be held responsible for any death or personal injuries that occur from the misuse of goods advertised on this website.

 

 


Please read the following additional Terms and Conditions for Personalised Gifts

 

PERSONALISED GIFT ORDERS

All orders are subject to acceptance by Nordale Delights. Within 1 working day of our receipt of your order, you will receive a confirmation of your order by email, along with your order reference number. This number should be retained for future reference. Any acceptance of your order by Nordale Delights is subject to these conditions of sale and to the availability of stock.

Nordale Delights reserves the right to withdraw any Products from the Website Shop and may, in its sole discretion, refuse to process an order for any reason at any time. Without prejudice to your statutory rights as a consumer, Nordale Delights will not be liable to you or a third party by reason of Nordale Delights withdrawing any Product or refusing to process any order.

PLEASE NOTE: our website is designed to give customers every opportunity to check all input/personalisation details and dates. Please ensure you check the spelling and accuracy of any Personalised Products on screen before you place your order as you will not be entitled to a refund in respect of any Personalised Products which contain a misspelling that you are responsible for and which you fail to amend at the time of order.

CANCELLATIONS

You have a legal right to cancel an order in respect of items which are not personalised or made to your specifications (“bespoke items”) and this is set out under “Cancellations” below.

If you have placed an order for a Personalised or Non-Personalised Product, you can make the request to amend or cancel your order by contacting us as quickly as possible on 07414 233269, or email us at customerservices@nordaledelights.co.uk indicating order number, which item(s) and the number of items to be cancelled, your reason for cancellation, and whether you are seeking a replacement or refund. We also ask you to give us a daytime contact telephone number.

AMENDING AND CANCELLING AN ORDER FOR ANY PRODUCT BEFORE PRODUCTION

Definition of Amendment: request to change personalisation, delivery contact name and address, or upgrade delivery method.
Definition of Cancellation: request to cancel whole or part or your order.
If your product whether personalised or not personalised has gone into production or has been dispatched between when you place the order and when we pick up your request to amend or cancel your order, then we will be unable to amend or cancel the order. We do not work weekends or bank holidays, therefore if you have made a request to amend or cancel your order during this period we will pick up your request when we start the next working day, and will always try to notify you that day if your request was successful. However, we do experience high volumes of customer contact which can delay our response and action to your support request.

PLEASE NOTE: we cannot guarantee that we will be able to amend order details or cancel your order, but will make every effort to make your request successful. We operate on a service level agreement of replying to emails within 4 business hours (9am-5pm Mon-Fri excluding Bank Holidays). Should the status of your order change during this period Nordale Delights will not be held liable for changes or cancellations not being made.

EFFECT OF CANCELLATION OR CHANGE OF MIND

If you cancel this contract in accordance with these terms and conditions listed, we will reimburse to you the agreed amount.

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We may make a deduction from the reimbursement for delivery costs if there was a cost involved to get the order sent to you, in the event of you cancelling due to change of mind. Therefore, if you have received a non-personalised item but have changed your mind you may return the item for a refund of the product cost, you will however not be refunded the cost of postage.

RETURNS

Unless there has been an error on our part, or the item you purchased is defective, you have no right to cancel and we cannot accept returns on ‘Personalised’ or ‘bespoke’ items, whether by name or date, as these cannot be sold to anyone else.

You have the right to return an item which is not personalised / bespoke within 14 days without giving any reason.

If you want to return an item, simply email us at customerservices@nordaledelights.co.uk or call us on 07414 233269 indicating order number, which item(s) and the number of items to be returned, your reason for returning the item, and whether you are seeking a replacement, alternative or refund. We also ask you to give us a daytime contact telephone number. If the item is returnable under our Returns Policy terms and conditions as per below, we will issue you with a returns address and a Returns Authorisation Code. You must obtain a Returns Authorisation Code before sending anything back to us or we will not otherwise be able to process your Return.

Lost in Transit if Product Returned We cannot be held responsible for packages lost in transit: as you are responsible for returning the items to us, we recommend sending the packages by Recorded/Special delivery.
PLEASE NOTE: item(s) returned to us for reasons not due to our error or defective Product(s) will not have return postage/shipping costs refunded.

DEFECTIVE ITEMS

If you return an item, whether personalised or not, because of an error on our part, or because it is defective or damaged, we will happily refund your costs in returning it to us. The item(s) must be returned in the condition in which you received it, or a photo as proof of damage must be sent to customerservices@nordaledelights.co.uk within 14 days of delivery.

REFUNDS AND REPLACEMENTS

For item(s) returned to us within 14 days of the request of return with the appropriate Returns Authorisation Code and in accordance with these terms and conditions, a refund or replacement will be processed by Nordale Delights within 14 working days of receipt of the returned items. A refund will be made in the same form of payment that was used to make the initial purchase. If you would like a Replacement, this will be to your original product specification (e.g. Gift Box) as detailed on your original order and will be sent via the same delivery method. If you wish to upgrade your delivery method for the replacement item, the difference in cost for this upgrade must be paid to Nordale Delights.

Product Lost in Transit If a product does is not delivered within the timescale stated at despatch we will require confirmation that the sorting office or local depot has been checked before a replacement is sent out. If tracking information has been provided for your order it is your responsibility to check the status of delivery and follow any advice left by the delivery service on this tracking information.

LIABILITY

Unless otherwise agreed in writing, Nordale Delights maximum liability to you arising by reason of or in connection with the supply of the Products to you shall be limited to the amount paid by you in respect of the Products in question (“Payment Amount”).

Nordale Delights shall not in any event be liable to you for:

Any direct loss; Or Any loss of profits, business or anticipated savings or loss of or corruption of data or any indirect loss or consequential loss what so ever even if it has been advised of the possibility of such loss. This does not affect your statutory rights as a consumer. Nothing in these conditions of sale shall exclude or limit the liability of Nordale Delights for death or personal injury due to its negligence or for its fraud. This does not affect your statutory rights as a consumer.